GIS Analyst – System Support - Qatar Telecom

Apply @: http://www1.sniperhire.net/sniperhire/careers/qtel/VacancyDetail.aspx?CompanyID=18&VacancyID=13380

QTEL1539 - GIS Analyst – System Support

Business Unit: Networks Field: Not Applicable Contract Type: Indefinite Closing Date: 31-Dec-2008

Overview: Qatar Telecom (Qtel) is proud to be a full-service telecom provider for the people of Qatar and increasingly, as it expands its operations into overseas markets, for its customers around the world. Our vision - "To be among the top 20 telecommunications companies in the world by 2020" - is succinct, ambitious and achievable. At Qtel, we are committed to rewarding, nurturing and retaining talent to help our employees achieve their potential. We have institutionalised global best HR practices to identify the potential of our employees and help them hone that talent by offering them a structured career path, counselling, training and development. We are looking for the best-in-class talent to drive our business and propel our growth. Join us if you are looking for a job that makes the most of your talents.

Accountabilities: Your job profile will include, but not be limited to, the following: To setup, install and maintain GIS systems (both hardware and software). To plan, design, analyze, document, and draft new proposals for the department, plus Quarter/Annual system statistical reports.Installing, tuning, and administrating Microsoft Servers, and solves GIS customer/service related problems with high efficiency and accountability. Studies the areas of improvements and proposes to higher management. Experience in design and implementation, and administration of GIS using ARCGIS, ARC/INFO and ArcView. Proposal of system needs in terms of stock, replacement, upgrades, etc. Knowledge of designing, testing, and implementation of traditional, object-oriented and web-based GIS applications. Plus performing integrity and reliability tests of systems. Ability to work with IT staff to provide technical support to Qtel community Participates in the Installation, configuration, upgrade, and administration of local network equipment and Server & PC software applications, GIS software, including ArcGIS License Manager, and standalone ArcView licensing. Setting up GIS Training labs, and coordinating with the concerned sections, Departments, etc. Research/development for future enhancements. And support to GIS Analysts, Senior Administrators, and department staff.Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems. Supervises and controls the assigned tasks flow.NE Work Order Analysis, Update, QC/QA procedures development, progress and statistical reports preparation, and give suggestions to improve its performance and capabilities. Leading groups for specific tasks assigned by the project manager. Contribution in spreading the GIS Utilization to other Qtel Departments to make use of its functionality.

Competencies: Configure and maintain QTEL GIS products and services. Leading and coordinating Groups for tasks assigned by project manager. Participates in the development and maintenance of the GIS Systems, database administration, Web services and the design/management of the GIS GEO/SDE database. Participates in the performance of technical support activities and systems administration for Qtel GIS. Evaluation, testing, and Implementation of GIS Systems. Map generation of all categories. Customers Handles internal (Qtel) customers, and contributes in the handling of external (other government agencies, vendors, consultants etc) customers. Direct Response to customer calls internal as well as external, those can vary from a simple PC problem to a complex design, installation or maintenance. Maintaining high availability of GIS data/network to all its customers. Business orientation Respond to business needs and requirements in timely manner. Liaison with IT department and provide the necessary assistance. Participates in Developing contingency and disaster recovery plans Planning & Organising Contributes in the design, analyses and drafts new systems proposals for the department. Handle different phases of a project as and when assigned by the Project Manager. To plan, implement and deliver day to day routine systems related work. Handles the proper functioning and implementation of the GIS servers, workstations, PCs, software and other peripheral devices. Helps in planning proper preventative maintenance for the servers. Plans activities related to service provisioning and maintenance. Make sure they are performed in an efficient and professional way. Problem Solving Handling of System-related problems with minimum help Maintain minimum downtime for GIS network and systems. Develop and updates the procedures to tackle problems faced in Systems functioning. Participates in day to day routine user calls. Be in the lead in solving all the Systems related problems. Work with GIS System Administrator and System Technicians in analyzing and solving customer/service related issues. Support & Analysis of Telcordia issues and suggests and implements solutions. Communicating, negotiating & influencing Communicates and negotiate with vendors Handles System related communication mainly internal, as well as external customers. Influence the higher management with proper documentation and presentation. Possess a good command in communications. Take part in improving service quality and customer satisfaction. Contribute ideas in improving work procedures and documentation

Preferred Background: Bachelor’s degree in Engineering, computer science or related fields.

Experience & Skills: The ideal applicant should have: Minimum of 3 years experience in Systems Administration. Minimum of 3 years working with ESRI and Oracle products. Preferable knowledge in GIS/AM/FM areas Experience in GIS data conversion/automation in telecom or related areas would be desirable Sound knowledge and experience in GIS Systems and maintenance of large GIS databases in telecom or other utility areas Knowledge and hands-on experience working on ESRI line of GIS products including ARCGIS, Arc/Info, AML programming & oracle RDBMS. Sound knowledge in installations and maintenance of different software both GIS and general. Excellent knowledge of Systems Administration Good Communication Skills. Good problem solving, and troubleshooting capabilities. Excellent knowledge of Information technology. Good presentation skills. Good analytical ability A broad knowledge of state-of-the-art technology, equipment, and/or systems.